Return Policy

  • Contact us via email within 14 days of receiving the item to be able to receive a refund for unworn jewelry or unused glassware.
  • Personalized pieces unfortunately cannot be refunded, unless we have made a mistake with your order.
  • Sale items are not refundable.
  • Buyer is responsible for the return shipment.
  • Shipping is included in the original price of purchased items. $5 to account for the original shipping fee will NOT be refunded.
  • If glassware arrives broken, please contact us via email at orders@junieballoonie.com immediately (within 5 days of delivery) with a picture of the broken item. A replacement item will be resent at no additional cost to the buyer.

Exchanges

  • Buyer is responsible for the return shipment.
  • We accept unworn, unused, non-personalized exchanges on orders within 14 days of when your package was delivered.
  • If you didn’t order the correct length of necklace and wish to change to a different length, we can assist you in resizing the item. We do charge a small fee for re-adjusting the lengths.
  • Additional shipping is charged separately in order to ship your items back to you.

Free Shipping

  • The price of first class shipping to the contiguous 48 states is included in your purchase price. A flat rate fee of $5 will be assessed for Hawaii and Alaska orders.  If you would like to upgrade to priority mail or have an international order an additional fee will be added.  Please contact us directly using the contact form for international orders.
  • Should you need to ship faster, you can find shipping upgrades options in the drop bar menu when you check out.

PRODUCTION TIME - (NOT shipping time)

  • We try to ship out all non custom orders within 3-5 business days. Larger orders may take longer.
  • Please allow up to 2 weeks for custom/personalized orders.

DOMESTIC SHIPPING

  • First Class : 2-9 business days
  • Priority Mail : 2-5 business days

INTERNATIONAL

  • International Priority : 6-10 Business days – please note that is just an estimate. Actual shipping time can very greatly.
  • At times, it may take up to 60 days. This is RARE, but has happened before. It helps to contact your local customs office should this occur to help get the package move quicker. Once it is out of the USA, we have no control over transit time and delivery.
  • All custom fees and import duties are NOT included in the purchase price. Some countries may occasionally impose customs to incoming merchandise. This does not happen very often, but it may happen randomly. As we have no control over this and do not charge additionally for custom fees, the buyer is ultimately responsible for all custom fees, import duties, and taxes should these be imposed. If you have concerns about this, please find out the rules from your country prior to purchase.

WRONG ADDRESS & UNDELIVERABLE PACKAGES

  • Please double-check your shipping address before you place your order.
  • If your item was shipped to the wrong address, it would be returned to us and we can ship the item out again for you upon receiving the item back in the mail.
  • We will need to charge the standard shipping rates to post the order again.
  • Missing packages marked “delivered” can sometimes be misplaced. Check with your local post office and mailman, many instances, they can locate it for you.

LOST ITEM & ADDING INSURANCE TO YOUR SHIPPING

  • We do offer the option for you to add shipping insurance to your order at checkout. This is for domestic standard shipping only.
  • All domestic packages include tracking numbers. If somehow the item is “lost” and the tracking number says it is “delivered”, we cannot replace the item if we have shipped it to the address you specified in the order receipt, unless you purchased insurance at checkout in the original order.
  • We do NOT refund international packages “lost” or marked “delivered”. This is because we ultimately have no control over tracing the post once packages are outside the US. Buyers are responsible for understanding their own country policies.

Last updated on 07/31/2017